Shipping Policy

Thank you for visiting and shopping at All Terrain Specialists. Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

We get that you once you’ve placed your order, you’re keen on getting your accessories. We work as quickly as possible to make that happen. We work with our suppliers as closely as possible in order to get your order to you ASAP. We use The Courier Guy as our door-to-door delivery service. All orders are processed within 1-2 working days and some products may take 3 working days to dispatch due to turn-around and handling times. Orders are not shipped on Saturdays or public holidays but may be delivered on Saturdays or public holidays at an additional fee determined by the carrier. Please enquire from

If we are experiencing a high volume of orders, shipments may be delayed by a few days. This is rare and will be communicated to you. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

We offer a flat rate shipping fee across the country. In some instances the delivery address may be situated in a rural township or farm area or in what is regarded as a high-risk area, and shipping costs may be influenced as a result. You will be contacted in this instance and you may be liable for the extra shipping costs before your order is shipped.

Local, regional and national – R175

Courier Guy Shipping Methods Explained

Normally our shipments use the “Economy” (ECO) service, unless requested differently, which takes 2 – 3 days for delivery. The shipping is covered with limited insurance up to R1000. Should you require a faster shipping service or would like to upgrade your service please contact our support team.

Local shipments (within Gauteng province and outskirts) may be booked and delivered on the same day given the order it placed and booked before 10am and ready for collection by 10:30am. This service is called “Local Same Day Delivery”. Delivery will be by 17:00 the same day.

“Overnight Courier” is another popular service between major centres or local areas. This is cost effective when the parcel does not exceed 2kg in actual or volumetric weights. Note that even though the service is called “overnight”, delivery may take 1-2 business days according to The Courier Guy’s website.

Please note the courier service is provided by a third party and we as All Terrain Specialists have very little control over the shipments once handed to the Courier. Lost and damaged parcels are a very rare occurrence but do happen. Should something happen to your parcel we will assist in rectifying the situation but it may still cause delays on the delivery.

Our business days are Monday to Friday. Saturdays, Sundays, and public holidays are excluded as business days. In our experience, Courier Guy generally delivers packages 24 – 48 hours after dispatch from All Terrain Specialists (our distribution centre). All shipping and transportation times are estimates and are subject to change. If you require an alternative shipping method or would like to discuss the specifics of your delivery, please feel free to get in contact via email, WhatsApp or by phone.

Shipping changes

In the event that a change should be required we will need the new delivery information as quickly as possible. The sooner you send us the information the quicker we can amend the delivery. If the order has already been dispatched the first given address is where the order will be delivered to.

Typically, Courier guy delivers your order within 24-48 hours. This is subject to change and might not always be the case. Deliveries are done “Door to Door” and a customer signature is required upon delivery. If you are not able to sign for the delivery yourself, please provide us with the information of the person receiving the order. If you require your order sooner, please contact our customer service team to arrange alternative shipping methods.

* Overnight delivery is only available for orders with delivery addresses within the borders of South Africa, located in main centres (Cape Town, Johannesburg, Pretoria, Durban, etc.) or local areas within Gauteng.

**Delivery delays can occasionally occur, especially during peak season holidays, and you will be notified if this occurs.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

All Terrain Specialists is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact our customer service team asap. If possible, please keep all packaging and take a couple of photos of the damaged product. This will give our customer service team a better indication of where things went wrong and will allow us to assess and advise you on how to move forward. We will do our best to facilitate the claims process via Courier Guy. You, the customer, is responsible for the cost of the return of the product. You will receive an invoice for this from All Terrain Specialists, should you have credit with All Terrain Specialists this cost will be deducted from your account in order to make the returns process as easy and efficient as possible.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.